Star Immigration Consultancy complies with the State and Commonwealth Privacy Laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“Privacy Law”). Star Immigration Consultancy is committed to your privacy and to continue providing services in a confidential and safe manner.
This Privacy Policy summarises how Star Immigration Consultancy handles your personal information.
By choosing to become a customer of Star Immigration Consultancy, you can be assured that all personal and sensitive information you provide to Star Immigration Consultancy will be respected and kept secure in accordance with Privacy Law and this Privacy Policy. By engaging with Star Immigration Consultancy you acknowledge your acceptance of this Privacy Policy.
Personal Information
Personal information is defined by the Privacy Act 1988 (Cth) as “information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.”
The information collected from Clients is required in order to provide the personalized migration-related Services and to improve our services at Star Immigration Consultancy.
Generally, the only personal information Star Immigration Consultancy collect about you is that which you choose to tell us, or which you authorise Star Immigration Consultancy to obtain.
The type of information Star Immigration Consultancy collect may include: Your name, address, telephone number, billing information (if purchasing services) and demographic date (non-sensitive information only).
How Star Immigration Consultancy collect and hold your personal information
Where possible, Star Immigration Consultancy will collect your personal information directly from you.
Personal and sensitive information may be collected from you when you provide it to Star Immigration Consultancy directly.
Star Immigration Consultancy has established appropriate physical, electronic and managerial procedures to safeguard any information Star Immigration Consultancy collect. This helps prevent unauthorised access, maintains data accuracy and ensures that the information is used correctly.
All data transferred to and from the Star Immigration Consultancy servers is encrypted and a firewall is in place to prevent intrusion. All data stored within the Star Immigration Consultancys systems is designed to only be able to be accessed by authorised staff members and the hosting facility.
Automatic Information
Star Immigration Consultancy will receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies” and we obtain certain types of information when your Web browser accesses Star Immigration Consultancy.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide information such as the country and region you are accessing our website from, duration of your visit, etc.
The purpose for which Star Immigration Consultancy collect, hold, use and disclose personal information.
Star Immigration Consultancy collect personal information that Star Immigration Consultancy consider relevant, and which is outlined in your written authority, for the purpose of providing Star Immigration Consultancys services. Sensitive information, in most cases, can only be disclosed with your written consent. Any personal information collected about an individual will not be used or disclosed for the purposes of direct marketing unless the individual has given Star Immigration Consultancy consent to do so.
Some of the ways Star Immigration Consultancy use personal information include to:
∆ personalise your service
∆ communicate with you and others as part of Star Immigration Consultancys core business
∆ send you information regarding changes to Star Immigration Consultancys policies, other terms and conditions, on-line Services and other administrative issues
∆ enable Star Immigration Consultancy to provide a product or service
∆ allow Star Immigration Consultancy to track your service history
∆ prevent, detect and investigate crime, including fraud and money laundering, and analyse and manage other commercial risks
∆ verify information you have given to Star Immigration Consultancy
∆ carry out market research and analysis, including satisfaction surveys
∆ resolve complaints, and handle requests for data access or correction
∆ comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering, sanctions and anti-terrorism
∆ comply with legal process and respond to requests from public and governmental authorities (in outside your country of residence)
∆ establish and defend legal rights protect Star Immigration Consultancys operations, Star Immigration Consultancys rights or property, you or others and pursue available remedies or limit Star Immigration Consultancys damages
To whom does Star Immigration Consultancy disclose your personal information?
Star Immigration Consultancy may disclose the Client’s personal or sensitive information (as defined in the Privacy Act):
- to regulatory authorities;
- where the law requires us to do so; and
- where the Client consents for us to do so
Credit Card Details
Star Immigration Consultancy does not store credit card numbers in Star Immigration Consultancy’s system. Your credit card details will be passed to the payment gateway as soon as they have been collected.
External Links
Star Immigration Consultancy’s website may contain links to other websites. When you access these links Star Immigration Consultancy recommend that you read the website owner’s privacy statement before disclosing your personal information. Star Immigration Consultancy does not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information collected outside Star Immigration Consultancy’s website.
How an individual access their personal information held by Star Immigration Consultancy
If an individual wishes to exercise their rights of access or alternatively has any questions or believes that any personal information held by Star Immigration Consultancy is incorrect or incomplete, the individual can write to Star Immigration Consultancy’s Privacy Officer at the address below.
Star Immigration Consultancy will then take all reasonable steps to correct the information or if necessary discuss alternative actions with the individual.
Personal information will only be released to the individual directly, unless Star Immigration Consultancy are provided with a written, signed authority by individuals to provide it to a third party.
Updating your personal information
You may ask Star Immigration Consultancy to update, correct or delete the personal information Star Immigration Consultancy hold about you at any time by contacting the Privacy Officer as specified below. Star Immigration Consultancy will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information.
Star Immigration Consultancy also has obligations to take reasonable steps to correct personal information Star Immigration Consultancy holds when Star Immigration Consultancy is satisfied that it is inaccurate, out- of-date, incomplete, irrelevant or misleading for the purpose for which it is held. If you wish to update your personal information, please use the contact details below.
How to contact Star Immigration Consultancy regarding privacy
If an individual would like to make further inquiries or complain about a breach of the Australian Privacy Principles, or complain about a registered Australian Privacy Principles code (if any) that may relate Star Immigration Consultancy’s business, the individual can contact Star Immigration Consultancy’s Privacy Officer at the address:
Privacy Officer Star Immigration Consultancy Parcel Locker 10126 26655 37-39 Vesper Drive NARRE WARREN VIC 3805 AUSTRALIA
Star Immigration Consultancy will take all complaints regarding privacy of information seriously. Star Immigration Consultancy will respond to any requests, questions, or complaints as soon as possible in a reasonable time frame.
Policy Changes
Star Immigration Consultancy may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on Star Immigration Consultancy’s website. Star Immigration Consultancy suggests you review Star Immigration Consultancy’s Privacy Policy regularly.
In this document, “Star Immigration Consultancy” means Star Immigration Consultancy ABN: 68 363 898 856 and any related body corporates within the meaning of the Corporations Act 2001 (Cth).
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